Public Safety Announcement
Customer Notice – CovID-19
In view of the government’s position regarding COVID-19, we have taken the decision to close The Prince of Wales Hotel from Saturday the 21st of March until Sunday 31st May 2020. We apologise sincerely for any disappointment and inconvenience caused by the closure but have taken this measure to ensure we do everything we can to limit the spread of the virus to our valued team members, customers and suppliers.
Our Reservations team are contacting all guests due to arrive from the 21st March until Sunday 31st May 2020 to arrange new dates for your stay or offer a full refund amongst other options.
For any bedroom cancelations or reservations outside of the above dates:
As a first port of call we will try to offer alternative dates for all bookings.
For larger groups, with bookings of 6 bedroom or more, please contact our Group Reservations Department directly by emailing reservations@theprinceofwales.ie Ideally, we need confirmation on the group’s intention to travel or cancel within 7 days of the arrival date. Any money prepaid can go towards alternative accommodation on alternative dates. We will work with the groups as best we can and we can discuss each group on a case by case basis.
For bookings made with third parties such as Booking.com, Expedia.com etc. please contact your booking agent directly. Note we cannot amend these bookings as the administration of the booking is handled directly with the third party.
NOTE: Our reservations office hours will be limited over the coming weeks but emails will be monitored. reservations@theprinceofwales.ie For the best information, we recommend you deal with our Reservations team directly.
The above statement outlines our current status. Should the national situation change we too will have to review our policies and action plans.
All of us here at The Prince of Wales Hotel appreciate your patience and understanding in these unprecedented times and look forward to welcoming you to the property very soon.
Stay well,
The team @ The Prince of Wales Hotel, Athlone
